FAQS

 Tel: 877-45-44-33
E-Mail: shop@store.uk

 20 Margaret St, London
Great Britain, 3NM98-LK

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on all orders in New York

 Support forum provide
for over 24h, every day.

FaQs. General Information

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How long does it take?

We aim to complete portraits in 3 - 7 days, but sometimes our artists can be very busy so it may take a little longer.

How is the portrait sent?

Digital: Your portrait will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it.

Print: Once the product is printed it is shipped.

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

What can I have as my background?

You can either choose from our selection of popular backgrounds or opt for a custom background, just leave a note for the artist of what you want as your background once you upload your photos.

Do pets count as a person?

Unfortunately yes.

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us

What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

I have a large group I need doing?

No problem just drop us an email and we can discuss large jobs.

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

What dimensions will my illustration come in?

(Digital)

The standard size (dimensions) are 12" x 16" and 16" x 12". If you would like a different size just let us know in your order notes

Printing

Once you approve your portrait, it is sent to be printed. Printing usually takes around 2-7 days.

Shipping

Once the product is printed it is shipped. Free worldwide shipping takes around 3-7 days.

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